Shipping policy

we are committed to delivering your menstrual hygiene essentials quickly, safely, and discreetly.

🚚 1. Order Processing Time

  • Orders are processed within 1–2 business days (excluding Sundays & public holidays).
  • Orders placed during sales, festive periods, or high-volume days may take slightly longer.

Once your order is dispatched, you will receive a confirmation message with tracking details.

📍 2. Shipping Coverage

We currently ship across India. If your pin code is not serviceable, our team will contact you and issue a full refund (if prepaid).

💰 3. Shipping Charges

  • Free Shipping may be available on selected products or above a certain cart value (as displayed at checkout).
  • Standard shipping charges (if applicable) will be shown at checkout before payment.
  • Cash on Delivery (COD) charges, if applicable, will be displayed at checkout.

Shipping charges are non-refundable once the order has been dispatched.

⏳ 4. Estimated Delivery Timeline

  • Metro Cities: 2–4 business days
  • Non-Metro Cities: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Unforeseen logistical issues

We are not liable for delays caused by courier partners, but we will always help you track your order.

🧾 5. Order Tracking

Once your order is dispatched:

  • You will receive tracking details via SMS/email.
  • You can track your order using the tracking link provided.

If you do not receive tracking information within 48 hours of placing your order, please contact us.

❌ 7. Failed Delivery Attempts

Our courier partner will attempt delivery multiple times.

If:

  • The order is refused
  • COD is not accepted
  • Customer is unreachable

The order may be marked as RTO (Return to Origin).

For RTO orders:

  • Prepaid orders – refund will be processed after deducting shipping and RTO charges.
  • COD orders – future COD orders may be restricted.

📦 8. Damaged Package During Transit

If your package appears damaged:

  • Do not accept the package if visibly tampered.
  • If accepted and damage is noticed later, report within 48 hours of delivery with photos/videos.
  • Email:support@cozycures.in

🔁 9. Address Changes & Order Modifications

  • Address changes can only be made before dispatch.
  • Once shipped, we cannot reroute the order.